FAQ

ORDERING


How do I order imprint Jewelry?

Ordering with ROZMEMORIES is really easy, you can place your order on our website or contact us on our studio’s email at info@rozmemories.com. You can find more information on how to place your order under ‘The Process’ on our homepage.
How do I book an appointment for life casting?

On our home page you can find life casting which you can select your option (Baby, Adult, Couple..etc)
Do you have home service for life casting?

Yes we do, 200 AED non refundable fee for home service when you book your appointment. After booking your appointment our costumer service will call you to confirm the date and time.
How do I pay for my order?

We accept all major credit/debit cards and full payment is taken at the time of ordering.
Will I receive an order confirmation?

Yes, you will. An order confirmation email will be sent to the email address entered on your order within 30 minutes of it being placed, please do check your junk or spam folder if it does not arrive in your inbox. We ask that you check your order information closely and contact us right away if there is anything you would like to change.
Do I need to have my prints or artwork ready before I place my order?

Yes, but if you need to take an offer without having the print, you can place it and send the print to our email within 7 working days.
Can I change my order once it has been placed?

As long as your order has not entered production, our customer service team would be happy to help you make any necessary changes. If you do need to change anything on your order, we would recommend contacting us as soon as possible, before your prints are returned, to ensure we are able to do so.
Why is the home service fee is non refundable?

When you book your appointment our team will prepare your sculpture and the material for the life casting, moreover our driver will be booked with our life casting specialist just for you.

PRINTS/ARTWORK


Are my children too old or too big to take prints?

No, we can use hand, foot and paw prints from any one of any age. All prints are miniaturized to fit on your chosen item of jewelry which means that no hand, foot or paw is too big.

Fingerprints develop at different ages and we find children under the age of 12 months tend not to have yet developed defined prints, therefore, we recommend fingerprint jewelery for children over the age of 12 months and adults.

Do you have any advice on how to take the best possible prints?

You can take a look at our how-to pictures on the website for some more help. If you are struggling to take prints, please do not hesitate to get in touch with us so that a member of our team can help.
Can you use prints I already have?

Yes, we are often able to work with prints which you already have. When you place your order, simply upload your print beside the design you choose.

If you would like us to check the prints first, please email a scanned copy or clear photo of the prints to us at info@rozmemories.com and one of our dedicated designers will confirm the suitability and recommend which pieces we feel would work best for your print.

Can you use the same prints again if I re-order?

Of course, we love seeing happy customers return to us again and again. If we already hold prints on file for you, upload it again beside the design you choose.
Can you use generic prints?

If you are unable to take a print for your order, we do have a lovely range of generic hand, foot and paw prints which can be used to create our jewelry. If you do wish to use a generic print, we would ask you to send us email after placing the order.

DESIGN


What type of prints can I use for my order?

Handprints, footprints and paw-prints are interchangeable on the designs, however, if you wish to use a fingerprint but cannot see the design option available online, please, contact the studio and a member of the dedicated design team will confirm if we are able to fulfill your request.
Is your jewelry made using sterling silver?

Our Imprint jewelry is made from 925 sterling silver and high polished stainless steel, so you can rest assured we use silver of the highest quality. For engraved products, the material used for each product is included in each product description.
Will my jewelry be hallmarked?

The majority of our sterling silver jewelry designs do not exceed the required hallmarking weight of 7.78g, however, if your item does exceed this weight, your item will be hallmarked.
Can you create bespoke orders?

We love to hear from you with any bespoke design requests. Simply email the studio at info@rozmemories.com with details of your specific design requirements and a member of the team will contact you to discuss further. Please be aware that bespoke designs can take a little longer to process and we ask to allow up to 21 days for the design to be confirmed usable before placing an order.

CUSTOMER SERVICE


When will I receive my printing kit?

Each design and country is different, please check the Delivery Information page.
What happens if my printing kit does not arrive?

For any delays we will contact you, rather than that please contact us.
Are you life casting and ink kits safe?

Our kits are from suppliers who also supplies all the maternity hospitals with these kits. They are designed for taking newborn handprints, and 3D casting. We do spend a lot of time researching and testing all of our products and would never use anything that would harm any child, adult or pet.
Can I check the progress of my order?

We like to keep you updated on the progress of your order, so you will be notified at each stage of the process by email. If you are a registered customer, you can also check your order progress by logging into your account.
Can I cancel my order?

We would be sorry to see you go but if, for any reason, you did wish to cancel your order you are able to do so within the cooling off period of 3 days from your order being placed. However, this does not apply if we have already begun creating your order

DELIVERY


How long does the process take from start to finish?

The dispatch service time for each product is listed on the individual product pages. please visit our Delivery Information page.
Can you create my jewelry any faster?

All dispatch service times are listed on our product pages. We always aim to have your order with you as soon as possible, but we’re afraid that we can’t guarantee specific delivery dates. If you have left it a little late to place your order and require your jewelry as soon as possible, we would recommend you browse our lovely Next Day range, which can be created and dispatched the same day.
Will you gift wrap my order?

Each piece of jewelry comes beautifully presented in either a Luxury Gift Box or Velvet Pouch at no extra cost to yourself.
How much does delivery cost?

Each design and country is different, please visit our Delivery Information page.
Which delivery service do you use?

Our Carrier is Aramex, after we ship your order we will give you the tracking number to check on their website.
How do I change my delivery address?

You will receive an order confirmation email once your order is placed, which will confirm your delivery details. If you wish to change your delivery address for your order, please contact the studio immediately by emailing us at info@rozmemories.com

Please note, updating your delivery address details on your online account will NOT update your delivery address on any open orders.

Which countries do you ship to?

We Ship Internationally, however we have good rates for United Arab Emirates, Saudi Arabia and Palestine. You can check the Delivery information page.

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